City of Chicago Water Certs!

My Water Bill and Full Payment Certificates

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• Information about Full Payment Certificates
• Want some help?

You may pay us in a couple of ways, depending on your premises. Remember, we bill the property, not the owner:

Non-Metered-Some residential properties have no water meters. These are older homes, since meters have been mandatory for all new homes for a number of years. We send semi-annual bills to these homes. Calculations are based on standard assessments on the property, fixtures inside the house, and other established criteria.

Metered-Most water customers use meters to determine what they owe. Many of the meters are inside, and we send our rate takers around to read them. If we can't gain access to your meter, we estimate a bill, and make corrections later (when we get to see your meter).

Sometimes, we leave "customer read" postcards to be filled out with the correct reading.

WANT SOME HELP?

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We know the challenges of making ends meet. We want to help. We will gladly help you establish a payment plan with us. You simply put down 1/3 of the money you owe us (1/2 if the water’s already been shut off or if you have failed to meet the terms of a previous payment agreement), and we stretch the rest out over six months. You also need to be paying your current bills as you do this.

QUESTIONS?

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CALL (312) 747-9090 DURING BUSINESS HOURS.

LOOKING FOR A FULL PAYMENT CERTIFICATE?

INTERESTED IN APPLYING FOR A SEWER SURCHARGE EXEMPTION?

Chicago can take pride in having extremely low water rates compared with other cities in the United States, both large and small. The current rate for Chicago water is $9.38 for 1,000 cubic feet. It's the same price for all of our customers—residential, business and suburban.

1,000 cubic feet is about 7,500 gallons of water. For just over nine bucks. You're paying that much for a couple six-packs of water at your local store.

WHERE TO PAY

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You can pay by mail. Just write your check and send it to us.

Water Collection Division
Chicago Department of Water
Suite LL10 DePaul Center
333 S. State Street
Chicago, IL 60602

You can also drop your check into a secure drop box at that location, or at:

• City Hall, Room 107 121 North LaSalle Street

• 2006 E. 95th. Street

• 2550 W. Addison Street

• 800 N. Kedzie Avenue

• 400 W. Superior Street